StoreProtect

We can provide protection for your stored goods on a new replacement basis.

StoreProtect is an extension to our standard contract that allows us to accept liability for loss or damage to your goods in certain circumstances.
Our liability under StoreProtect is accepted on a new replacement basis for most goods you store. However, there are restrictions for some items, such as jewellery, watches, furs, fine art, beers, wines, and electrical items. We cannot offer StoreProtect for motorcars stored outside a unit or food/perishable items.

Please read our Terms and Conditions and StoreProtect Addendum for full details of the protection we can provide.

To benefit from StoreProtect, you must declare an appropriate new replacement value for all goods stored (known as the Maximum Replacement Value). This figure must be adequate to include all goods at all times.

If you do not opt for StoreProtect, our standard terms limit our liability for your goods to a maximum of £100. You are also required to arrange insurance at your own expense for your stated Maximum Reinstatement Value for the duration of storage.

FAQ

Do I have to insure my goods?

Our Self Storage Agreement requires you to either: accept our enhanced liability protection under StoreProtect; or arrange insurance at your own expense for your stated Maximum Reinstatement Value for the duration of storage.

How do I calculate my Maximum Replacement Value?

We must understand the total value of all goods stored with us, even if you arrange insurance elsewhere. It is, therefore, a requirement for all customers to declare a suitable Maximum Replacement Value and to ensure it remains adequate for the storage period.
Your Maximum Replacement Value must represent the total current cost of replacing all stored property as new, except the following items where the replacement cost is calculated differently:

• household linen and clothing, motorcars, motorbikes, boats, caravans, motorhomes and any other motorised vehicle, where the Replacement Value allows for the age, quality, degree of use, existing damage and consequent market value;
• any goods which cannot be purchased new (such as antiques or works of art, for example), where the replacement value shall be the current market value; and
• documents, where the Replacement Value shall be calculated as the physical cost of replacing the documents and/or cost of reprinting, re-issue and/or reconstitution, but excluding the value of the information contained in the document

If you opt for StoreProtect:

If the Maximum Replacement Value you provide is less than the actual total Replacement Value of all of your property stored at the time of loss or damage, then our liability under StoreProtect will be reduced to reflect the proportion that your Maximum Replacement Value bears to the actual total Replacement Value ("Proportional Reduction").

For example: if the total replacement value of your property is £10,000, but you have declared a Maximum Replacement Value of £5,000, our liability will be reduced by 50%. So, if £3,000 worth of Your Property is lost or damaged, our liability would be £1,500.

Please read our Terms and Conditions and StoreProtect Addendum for further information.

Is there anything I can't store?

There are certain items which are not suitable for storage. Please see the following list, and also refer to condition 8 of our Terms and Conditions:

You must not store (and You must not allow any other person to store) any of the following in the Space:

• food or perishable goods (other than in accordance with Condition 40) unless approved by Us and provided that they are protected from and do not attract vermin;
• plants, birds, fish, animals or any other creatures;
• combustible, flammable, explosive or oxidising materials, liquids or gases e.g. paint, petrol, oil, cleaning solvents, gas cylinders, cellulose nitrate film, fireworks;
• firearms, weapons, ammunition, explosives or the components thereof;
• chemicals, radioactive materials, biological agents;
• Pollutants, toxic or hazardous materials or contaminated goods or other materials of a potentially dangerous nature;
• any item which emits any fumes, smell or odour;
• any illegal substances, illegal items or goods illegally obtained, including counterfeit goods, illicit (smuggled/counterfeit) tobacco, illicit alcohol, unlicensed medicines, unsafe goods (including toys, electrical items, cosmetics, fireworks);
• compressed non-flammable gases without Our written consent and in accordance with Our specific requirements;
• any item of high value requiring specialist storage (including without limitation jewellery, money, bullion, deeds, bonds, securities, stamps, antiques, fine art or fine wines (other than in accordance with Condition 40));
• tyres, asbestos; or
• waste materials including any materials or goods for export deemed to be waste e.g. used electrical equipment (unless tested and certified for re-use), used vehicles or parts thereof;
• more than ten (10) lithium-ion batteries or any Goods that contain such batteries including, but not limited to, laptops or tablets without Our express permission. When storing such items, You must not stack these Goods and they must be stored allowing air circulation.

Please read our Terms and Conditions for further information.